About Five Star Flooring

We’re a flooring team built for real-life homes. We help people replace floors without the stress, confusion, or pushy sales that often come with flooring.

This page shares why we started, what we care about, and what it’s like to work with us.

See our process

We started this because flooring should not feel hard.

Most people replace floors only once in a long while. When the time comes, it can feel overwhelming. There are too many choices, prices feel unclear, and it’s hard to know who to trust.

We built Five Star Flooring to make it calmer and clearer. We come to your home, guide the choice, and do the work with care, so you don’t have to guess or hope for the best.

What we believe

Clarity beats overwhelm.

You do not need hundreds of samples. You need the right options for your home, your life, and your budget.

Straight answers build trust.

We explain what things cost, why they cost that much, and what to expect. No fine print. No surprises later.

Your home deserves respect.

We treat your space like it matters, because it does. Clean work areas, careful installation, and no mess left behind.

Quality should be obvious

You should be able to see and feel good work the moment it is finished. Clean lines. Solid installation. Details done right.

We do not disappear after install day.

If something needs attention, we take responsibility and make it right. Following through is part of the job.

What it feels like to work with us

BEFORE

We make sure you know what will happen and what’s included.

DURING

We protect your home, keep things organized, and

AFTER

We clean up and walk through the finished work with you.

We show up prepared.
We protect floors, walls, and furniture.
We keep the area clean and safe.
We explain things in plain language.
We do a final walkthrough before we leave.

The details matter

A good floor lasts because of the work you don’t always notice: prep, protection, clean edges, and a careful finish.

What we pay attention to:

Preparation

Making sure the surface is ready.

Details

Transitions, edges, thresholds, stairs.

Finish

Clean lines, clean space, final walkthrough.

Clear expectations (so there are no surprises)

Before you approve anything, we explain what’s included and what could change once we see what’s under your current floors.

In-home measurement + help choosing the right floor
Removal and disposal of existing flooring (when needed)
Standard furniture moving (rooms being worked in)
Installation + cleanup + walkthrough

If something needs attention, here’s what happens

Sometimes issues happen. If something isn’t right, we don’t disappear.

You contact us (call, text, or email).
We schedule a visit.
We take photos and explain what’s going on.
We tell you the fix and the next steps.
We complete the fix and confirm it’s right.

No blame. No runaround. No vague answers.

Homeowners choose us because the experience feels easy and the results hold up

Helpful, not pushy

Clear expectations

Clean and respectful

Followed through

mike , Michigan , 2026-01

Wanted new floor in kitchen n half bathroom. Got lvp planks for both rooms with different style. Im really happy. I thought they would remove old tile but they did not. It caused my toilet to leak cuz tile was too high for wax seal costed me $500 n two plumber visits

Rose Karthanal , Michigan , 2026-01

Charles Bell is a great worker,did a good job

Cindy Hays , Michigan , 2025-12

2 years ago I gave an excellent review to this company. Today in December of 2025 I wouldn't recommend this company to anyone I know. I was very impressed with their contractors work but the management in this company is horrid. No respect for their customers nor to their sales people. The GM was rude and insulting on the phone.

Have questions?
We’re happy to help.

If you’re ready, reach out. If you’re not ready yet, that’s fine too. We can answer questions and explain the next step.

Call Us: 586-500-0182